For some strange reason clients who purchase pdf files are not receiving the encrypted links to the files to download. I do get a PayPal confirmation, but they receive nothing. The order also doesn't show up in Back Office. This seems to have started when I updated TOWeb, the last order placed that was handled correctly was 12-28-21.
I did set up a PayPal Sandbox and when an order is placed at checkout I get this error:
"An error (O2M_500 - ) occurred during validation of your order.
Please print your order and contact us to make sure we have correctly
received your order : XXX@XXXXX.com"
I also get this error when not in PayPal's Sandbox.
I've reinstalled Toweb v 10.6 and nothing changed as far as orders go. I changed the default "Submit Forms Using" to the path of the script and it does get rid of the "An error (O2M_500 - ) occurred during validation of your order.
Please print your order and contact us to make sure we have correctly
received your order : XXX@XXXXX.com" but still no encrypted email with links to the file sent to the customer. I still only get the PayPal acknowledgment that I have received money. The customer still receives nothing.
All was fine before updating to v10. Any ideas?? This is getting frustrating.
Installed Toweb v8 and uploaded the entire site, all worked fine. Changed settings in Toweb v10 to match v8 and it still doesn't work. Frustrated, I think v10.0.6.9274 has issues.