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Big mistake in the shop system!

Andreas

Big mistake in the shop system! :

Why does the customer and the shop owner get an email
about an order although the purchase has not been completed?

https://beispiel.de/_checkout.html#50
The mail goes out at this point.

That's wrong.
The button order now with payment obligation must be pressed at the end of the order and paid via payment service provider.

Only after successful payment or at the end of the order may the mail be sent about an order.

This needs to change urgently!

The e-mail may only be sent when the ordering process has been completed and the "Thank you for your order" page is displayed.

I ask for feedback

Translated with Google

Andreas

The problem is canceled orders that still go out as an email even though the ordering process has not been completed.

My customer is really annoyed and very dissatisfied.
Orders are coming in, but they have not been completed and paid for.

Now my customer has to laboriously assign the payments to the customers and real orders again and again.

It is still possible during the day, but if something is ordered overnight but there are also canceled orders, it is difficult to assign the payments to the real orders.

Translated with Google

Andreas

Response from ToWEB.

TOWeb works this way from version 1.0 and this has not ever been an issue with any user.

This is incorrect information!

The order (mail) goes out before payment.

You got a link but didn't test it yourself, so what's the point of these statements?

Everyone can test for themselves here.

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The order confirmation goes out before payment

The same problem is with versions 7,8, and 9.